How To fix private listening issues On Roku?

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How To fix private listening issues On Roku?

Postby arianamartinus » Thu Jan 04, 2018 10:00 pm

Hello friends

I have using roku device. i don't know how to solve private listening issues on my roku. Please know tell me.
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Re: How To fix private listening issues On Roku?

Postby smarttvhelpline » Thu Jan 04, 2018 10:31 pm

Hello Ariana..

Generally, you face the following audio problems
    Audio is not heard at all.
    Audio stutters and pops.
    Audio is out-of-sync

In order to resolve above problems, you must need to update the latest software for your Roku mobile apps.

In case your problem is not solved by updating the latest Roku mobile app software then please follow the below steps.

    First of all, ensures that headphones are properly inserted. For this, unplug the headphones and then again replug it back.
    Check your headphones that whether they play sound or not before insertion.
    Pause the video or movie you are currently watching.
    If you are using the Roku mobile app then firstly turn your private listening “off”. Now, wait for some seconds and restart the private listening by turning it to “on”.

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Re: How To fix private listening issues On Roku?

Postby swanbella » Mon Jan 08, 2018 12:14 am

Want to fix private listening issues On Roku, then follow these steps:
Because audio for private listening uses the same wireless network as other devices in your home, it is possible that other devices on the network are impacting the quality of the audio. While using private listening, make sure no other devices on the wireless network are downloading or streaming music or video.
If you are using the remote for private listening, try moving closer to your Roku device, as you may be out-of-range.
If you are still having audio problems, then try the following.
1. Unplug the power from your Roku device.
2. Restart your router* by unplugging the power cable from the router, waiting 10 seconds and re-connecting. If possible, check the instructions from your ISP or router vendor as restarting may require that you press a reset button on the device. This will momentarily disconnect your Roku device and your mobile device from the network. Wait for a few minutes while your router re-establishes the internet connection.
3. Reconnect the power cable to your Roku device.
Pro Tips
• Check the user manual for the router or contact the router manufacturer to see if your router supports 5GHz. If it is supported, make sure the 5GHz network is enabled, then go to Settings > Network > Set up connection > Wireless and connect your Roku device to the 5GHz wireless network (e.g., MyNetwork_5GHz). You will also need to connect your mobile device to the same 5GHz wireless network
• Check the user manual for your router or contact the manufacturer to see if it supports Wi-Fi Multimedia (WMM). Disabling this feature may improve audio performance.

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Re: How To fix private listening issues On Roku?

Postby smithsaraus1 » Wed Jan 10, 2018 4:05 am

Private listening is a feature that allows you to listen to the audio from your Roku streaming player or Roku TV through a pair of headphones. This feature is available if you have a remote control with a headphone jack, or through the Roku mobile app.

Private listening is only available through the Roku mobile app on iOS and Android devices.

You can use the Roku device comparison chart to determine which products support private listening.

The headphone icon is not displayed in the Roku mobile app

If you are using the Roku mobile app and you do not see the headphones icon on the remote screen, then you may need to install the latest version of the Roku mobile app.

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